Terms of Service

1. Introduction

Welcome to Add2Cart. These Terms of Service ("Terms") govern your use of our website at http://add2cartasiangrocery.com.au/ and any related services provided by Add2Cart ("we", "us", or "our").

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

We are an online Asian grocery store based in Sunbury, Victoria, Australia. Our business contact details are:

Address: Unit 15/77-79 Horne St, Sunbury VIC 3429
Phone: 0402 168 880
Email: add2cart@asiangrocery.online

2. Eligibility

To use our services, you must:

Be at least 18 years of age, or have parental/guardian consent
Have a valid delivery address within Australia
Have the legal capacity to enter into a binding contract
Provide accurate and complete information when placing orders

3. Products and Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occasionally occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to confirm or cancel your order.

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or modify specifications at any time.

4. Orders and Payment

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or reject any order at our discretion.

Payment must be made at the time of ordering. We accept payment via:

Visa and Mastercard credit/debit cards
Other payment methods as displayed at checkout

All payment processing is handled securely through Square. We do not store your full credit card details on our servers.

5. Shipping and Delivery

We offer delivery across Australia. Shipping costs and estimated delivery times are calculated and displayed at checkout based on your location and order size.

Orders placed before 4:00 PM AEST on business days will typically be dispatched the same day. Delivery times are estimates and may vary due to factors outside our control.

Risk of loss and damage passes to you upon delivery. Please inspect your order upon receipt and report any damage or missing items within 48 hours.

6. Returns and Refunds

Under the Australian Consumer Law, you have consumer guarantee rights that cannot be excluded or limited. These include:

Products must be of acceptable quality
Products must match their description
Products must be fit for any purpose the consumer made known

If a product fails to meet a consumer guarantee, you may be entitled to:

A refund or replacement for major failures
Compensation for any other reasonably foreseeable loss or damage
Repair or replacement for minor failures

Due to the perishable nature of many grocery items, we cannot accept returns for change of mind. However, if you receive damaged, incorrect, or poor quality products, please contact us within 48 hours of delivery with photos of the issue.

For more information on returns and refunds, please visit our Help page.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Add2Cart or our licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

8. User Conduct

When using our website, you agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorised access to our systems
Interfere with or disrupt the website's operation
Submit false or misleading information
Use automated systems to access the website without permission
Engage in any activity that could harm our reputation or business

9. Limitation of Liability

To the maximum extent permitted by law, Add2Cart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or any other applicable law that cannot be excluded or limited.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the modified Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.