Privacy Policy

1. Introduction

Add2Cart ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state and territory privacy legislation.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you place an order, create an account, or contact us:

Name (first and last name)
Email address
Phone number
Delivery address
Billing address
Payment information (processed securely via Square)
Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Date and time of visits

3. How We Use Your Information

We use your personal information for the following purposes:

Process Orders: To process and fulfil your orders, including payment processing, shipping, and delivery
Communication: To send order confirmations, delivery updates, and respond to your enquiries
Customer Service: To provide customer support and handle complaints or returns
Marketing: To send promotional materials and offers (only with your consent)
Website Improvement: To analyse usage patterns and improve our website and services
Legal Compliance: To comply with legal obligations and protect our legal rights
Fraud Prevention: To detect and prevent fraudulent transactions

4. Sharing Your Information

We may share your personal information with:

Payment Processors: Square for secure payment processing
Shipping Partners: Australia Post, courier services, and other delivery providers to fulfil your orders
Service Providers: Third-party providers who assist with website hosting, analytics, email services, and customer support
Legal Requirements: When required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including shopping cart and checkout functionality
Analytics Cookies: Help us understand how visitors use our website so we can improve it
Preference Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

SSL/TLS encryption for all data transmission
PCI-DSS compliant payment processing through Square
Secure data storage with access controls
Regular security assessments and updates

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements

Order records are typically retained for 7 years to comply with Australian tax and accounting requirements.

8. Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Opt-out: Unsubscribe from marketing communications at any time
Complaint: Lodge a complaint if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.

11. International Data Transfers

Some of our service providers may be located overseas. When we transfer your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this page periodically.

13. Complaints

If you believe we have breached the Australian Privacy Principles or wish to make a complaint about our handling of your personal information, please contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992